Legal center

Privacy policy

What personal data we process, in which products, where it is stored, how long we keep it, how we use artificial intelligence models, and how you exercise your rights.

Platform privacy

How we process the fleet, route, delivery, driver, recipient, and video data generated by a customer's operations, in the console, Michiva, Dromivia, Drometra Vision, and Drometra Spaces.

Cookies

What the site stores in your browser, for what purpose, how long it lasts, and how to delete it. Today: only what is strictly necessary.

Driver data

What an employer can and cannot do with telematics in Chile, what the platform records today, and what rights the driver has.

Video and biometry

How Drometra Vision captures, processes, stores, and deletes video, and why it does not process biometric data today.

Michiva and AI

What Michiva does today, what it will be able to do and under which rules, which third-party models it can use, what data reaches them, how long it is kept and what it never does.

Privacy in Dromivia

What data the field app records during the workday, what permissions it requests, where it stores them, and when it deletes them.

Privacy in Spaces

How the in-store gaze heat map pilot is designed, what never leaves the premises, and who is accountable to the store's customers.

Retention and suppression

How long each category of data is retained, which periods are applied automatically, which are not yet, and how it is deleted.

Underloaded

The third parties that process data on behalf of Drometra: what function they perform, what data they reach, where they operate, and whether they are active.

International transfers

What data come out of Chile, where, with which legal mechanism and which guarantees are applied.

Requests from authorities

How we respond to a request from a client's court, police or data controllers.

Privacy of candidates

What do we do with your resume and your data if you post to a charge in Drometra.

Act No. 21.719

What changes with the new Chilean data protection law, what obligations we have and in what state each is in.

Terms of use

The conditions under which you can use drometra.com and its content.

Conditions of service

The contractual framework under which the platform is signed, used, paid and terminated.

Data-processing annex

The contract that regulates the processing of personal data that Drometra makes on behalf of a client.

Acceptable use

The uses of the platform we do not admit and how we act before them.

Level of service

Conducted availability, response times for severity and compensation if not met.

Terms of API

Conditions of use of API Drometra, its limits and rules of the connector for agents.

Hardware guarantee

Coverage, time limits and procedure for replacement of the capture devices.

Communications

What emails we send, which ones you can disable and how to change your preferences.

Information security

The technical and organizational controls that protect the platform, and how we respond to an incident.

Responsible disclosure

How to report a vulnerability, what evidence is allowed and what commitments we make.

Code of conduct

The standards of conduct that govern those working in Drometra and how a non-compliance is reported.

Supplier code

What we demand from those who provide us, represent us or integrate our technology.

A responsible

Where Drometra uses artificial intelligence models, with which providers, the status of each use, and the safeguards surrounding them.

Company information

Social reasons, tax identification, home and formal channels of contact.