The words of the operation, without jargon

144 terms that appear when you distribute, manage a fleet, pay a toll or issue an dispatch guide. Each one explained for the one who runs the business, with links to where the subject is dealt with in depth.

144 terms

A

A naturalist study of drivingDriving and safety: Research that records for months how they handle real people on their day-to-day, with cameras and sensors. Hence, much of what is known about distraction and risk comes out.; Pappers on risk at wheel
Abrupt brakingDriving and safety: A single one says little; its repetition in a driver or in the same section, quite.
Access control by roleData, integrations and IA: Each user sees and does only what their function needs: the driver does not need to see all the customers, nor the person who sends the salaries.
Act No. 21.719Personal Data ActLegal and tax services in Chile: Law on the Protection of Personal Data. Right from 1 December 2026, it creates the Agency for the Protection of personal data and has specific rules for geolocation data.; See also: Personal data, Geolocation dataWhat changes for those who record locations
ADASDriving assistanceDriving and safety: Advanced assistance systems: front collision alert, lane exit, emergency automatic braking. They warn or intervene; they do not replace the driver.
AI agentData, integrations and IA: The IA system that, in addition to responding, runs steps: check data, use other tools and complete a task.
APIData, integrations and IA: Interface that allows other systems to consult and write data from a platform programmatically, without copying by hand.; See also: Webhook, Integration
Artificial intelligenceIAData, integrations and IA: Systems that perform tasks that normally require human criteria, such as recognizing an image or answering a question. Their quality depends on the data with which they are trained and used.
Audit recordData, integrations and IA: History of who saw or changed what and when. It is what allows you to answer "who accessed this video?."
Automatic learningMachine learningData, integrations and IA: A range of IA in which a model learns patterns from data, rather than following hand-written rules.; Automatic learning papers for routing
AutonomyElectric vehicles: Distance that runs an electric vehicle with full battery. Low with heavy load, extreme temperatures and highway speeds.

B

Battery degradationElectric vehicles: Gradual loss of capacity by use and step of time. It depends on temperature, load habits and the amount of cycles.
Battery health statusSoHElectric vehicles: Capacity that retains a battery over which it had new. It is what defines the real autonomy and much of the resale value.; See also: Battery degradation
Blind pointDriving and safety: Area around the vehicle that is not seen in mirrors. In trucks and vans is much larger, especially on the right side and behind.
BoardDashboardData, integrations and IA: Screen that summarizes the key indicators of the operation in a glance.

C

CAN busVehicles and telematics: The internal network through which the computers of a vehicle are communicated. Hence, there is a lot of data that a telematics team can read without installing additional sensors.
Charge for theftDriving and safety: A mark left on the patent of a stolen vehicle after the complaint has been made. It allows the patent reading systems to detect it.; Truck theft in 2026
Class B leaveLegal and tax services in Chile: Non-professional license for cars, vans and vans up to 3,500 kg gross vehicle weight and up to nine seats.; See also: Professional leave
Cold chainOperation and distribution: Keep a product within its temperature range from source to delivery. It is broken with an open door of more or a cold equipment stopped.; See also: Temperature sensor
Computer visionData, integrations and IA: IA applied to images and video: detect objects, read patents or recognize distraction signals in the cabin.; Book: Computer Vision, free online
CONASETDriving and safety: National Transit Safety Commission: the body that coordinates road safety policy in Chile.
Corrective maintenanceCosts and maintenance: Repair after the failure occurred. It usually costs more for the unscheduled detention than for the replacement.
Cost per kilometreCosts and maintenance: All the costs of operating a vehicle spread over the distance that it actually runs: fuel, maintenance, fixed and the time of the driver.; How to calculate it in five steps
Credit noteLegal and tax services in Chile: Document that fixes or overrides, in whole or in part, an invoice already issued, for example by a refund.
CRMData, integrations and IA: System for managing customers: contacts, opportunities and commercial follow-up.
Cross-dockingOperation and distribution: Receiving goods and sending it almost immediately, passing it from one vehicle to another without storing it.

D

Daily passCosts and maintenance: Alternative for moving on the urban highways without TAG, which is paid per day of use.
DashcamVehicles and telematics: Camera installed in the vehicle that records the road, the cabin or both. Those that analyze the image on board can warn at the moment, not just save the video.; See also: Computer vision, Distraction to the wheel
Data retentionData, integrations and IA: Time you save a data before you remove it. Save less and for less time reduces the damage if there is a leak.
Day controlDriving and safety: Registration of driving, working and rest hours, to comply with labour and transport regulations and to detect excessive days.; See also: Regular day
DeducibleDriving and safety: Part of the cost of a pension paid by the insured before the insurer responds.
Delivery testPODOperation and distribution: Evidence that the delivery occurred: signature, photo, time, and location. Solve most of the "no me arrived" claims.; See also: Failed delivery
Demand forecastOperation and distribution: To estimate how many orders or services will come the next few days from the record, to size vehicles and shifts in advance.; Book: Forecasting, free online
DepreciationCosts and maintenance: Loss of vehicle value over time and use. It is a real cost even if it does not come out of the box every month.
Diesel-specific taxCosts and maintenance: In addition to VAT, the volume tax on diesel. Cargo companies which meet the legal requirements can recover a part.
dispatchOperation and distribution: Sent of goods to a customer. This is also called the function of assigning jobs and vehicles during the day.
dispatch guideLegal and tax services in Chile: Tax document accompanying the transfer of goods. From 1 November 2026 you must identify the driver, the patent, the carrier's Rut and the exact addresses of origin and destination.; What changes on November 1
Distraction to the wheelDriving and safety: Deviate the attention of driving: look at the phone, manipulate the radio, look out of the way. The Transit Law prohibits handling the phone while driving.; Papers on distraction and fatigue
Distribution areaOperation and distribution: Area that is served in the same day or with the same vehicle. Zonify well avoids crossing the city twice for few deliveries.
Distribution centreOperation and distribution: Winery from where the offices come out. Its location sets a lot of the miles of the entire operation.
Driver coachingDriving and safety: Conversation of improvement based on specific events, with your video or data. It works best when separated from the sanction.
Driving eventDriving and safety: Manage that the equipment records as risky: abrupt braking, abrupt acceleration, abrupt turning or overspeed.; See also: Abrupt braking, Driving Score
Driving ScoreDriving and safety: Index that summarizes how a person manages by combining speed, braking, accelerations and other events. It serves to see trends, not to judge an isolated day.; See also: Driver coaching
DTEElectronic Tax DocumentLegal and tax services in Chile: Invoice, ticket, release guide or credit note issued in electronic format and received by the SII.; See also: Electronic facture, dispatch guide
Dynamic routingOperation and distribution: Adjusting the routes during the day, when new orders enter, a client cancels or there is a delay. The morning plan is the starting point, not the end.; Papers on dynamic routing

E

Electric vehicleBEVElectric vehicles: Vehicle that moves only with electric motor and a battery that is charged from the network.; See also: Enshuffable hybrid, AutonomyPapers on electric fleets
Electronic FactorLegal and tax services in Chile: System that issues and sends tax documents to the SII. It can be the free of charge from the SII or from a private supplier.; Billing-in
Electronic factureLegal and tax services in Chile: Tax document that supports a sale between taxpayers and allows the buyer to use VAT as a tax credit.
Electronic ticketLegal and tax services in Chile: Tax document for sale to final consumers, issued in electronic format.
Empty milesOperation and distribution: Kilometers carried without charge or service: returns, transfers, errors. They are paid just like the productive ones.; How much it costs every kilometer
EncumberedData, integrations and IA: Transform the data so that only those who have the key can read them, both when they travel through the network and when they are saved.
Enshuffable hybridPHEVElectric vehicles: Hybrid whose battery is also charged from the network and allows to travel sections only in electric mode.
ERPData, integrations and IA: Business management system that brings together sales, purchases, inventory and accounting.
ETAHora estimada de llegadaOperation and distribution: Time at which you are expected to reach a stop (Estimated Time of Arrival). It is reliable only if you consider the traffic of that time and the time of service of the previous stops.
EV IdoneityElectric vehicles: The extent to which an available electric vehicle can replace a combustion vehicle without affecting the operation, depending on the routes, distances and actual stops.
Excess speedDriving and safety: Circular on the line of the track or on which the company is set. In urban areas of Chile the general limit is 50 km / h, unless the signage indicates another.

F

Failed deliveryOperation and distribution: Visit where it could not be delivered: absent client, wrong address, closed access. It costs the full trip and forces a reattempt.; See also: First attempt delivery rate, Geocoding
False positiveData, integrations and IA: It is a warning that it is fired without what it detects. Too many false positives cause the true alerts to be ignored.
Fatigue and somnolenceDriving and safety: Loss of warning due to tiredness or lack of sleep. Extend reaction time and you can see signs such as slow blinking, headings or lane diversions.
Fault codeDTCVehicles and telematics: Code that records the vehicle's computer when it detects a problem, such as the one that lights the engine's review light. Read at a distance, it allows to act before the major failure.
Field serviceOperation and distribution: Work that is provided in the direction of the customer - installation, repair, maintenance - and whose day is organized as a route with appointments.; Papers on field services
First attempt delivery rateOperation and distribution: Proportion of deliveries that are completed during the first visit. It says a lot about the quality of the addresses and coordination with the customer.
Fleet management softwareFMSVehicles and telematics: System that brings together vehicles, drivers, routes, costs and maintenance in one place, instead of sharing them between chats, sheets and notebooks.
Fleet useVehicles and telematics: A proportion of the time or capacity available that is actually involved in productive work.
Fuel performancekm/lCosts and maintenance: Kilometers per litre. This is the usual way to express it in Chile; in other countries consumption is used in litres every 100 km.

G

GeocercaVehicles and telematics: Virtual perimeter drawn on the map - a client, a winery, a commune - that generates a warning when a vehicle enters or leaves.
GeocodingVehicles and telematics: Convert a written address to coordinates. An incomplete or ambiguous direction ends up in a wrong point, and in a lost journey.; See also: Inverse geocoding, Failed delivery
Geolocation dataLegal and tax services in Chile: The location of a person or of what he uses, such as the vehicle he drives. Law 21.719 requires you to inform him what is recorded, for what, for how long and if shared with a third party.
GeorreferencingVehicles and telematics: Assign coordinates to a data - an address, a delivery photo, an event - to be able to place it on the map.
GNSSVehicles and telematics: Generic name of satellite navigation systems: GPS, Galileo, GLONASS and BeiDou. A receiver that uses several gets the fastest and least error position between buildings.
GPSVehicles and telematics: United States satellite positioning system. It is usually called GPS to any satellite tracking, although current equipment often combines several constellations.; See also: GNSS, GPS pointer
GPS pointerVehicles and telematics: The usual name in Chile of the satellite tracking device installed in a vehicle.

H

Historical of toursVehicles and telematics: Record where a vehicle went, at what time and at what stops. It serves to respond to claims, review routes and calculate real kilometers.
HorometerHoras motorVehicles and telematics: Hours the engine has been on. In machinery, or in vehicles that spend a lot of time detained with the engine in motion, it says more than the miles.
HybridElectric vehicles: A vehicle that combines combustion and electric engine; the battery is charged with the vehicle itself, without a plug.

I

I'm sorry.Vehicles and telematics: The time the engine works with the vehicle in stop: it spends fuel and unspends the engine without moving a meter.; Papers on consumption
IntegrationData, integrations and IA: Connection between two systems to share data: for example, that an ERP order appears as delivery without rewriting it.; Drometra integrations
Inverse geocodingVehicles and telematics: The opposite path: to convert coordinates into a legible direction, for example to show where an event occurred.

J

J1939Vehicles and telematics: Standard protocol of communication in trucks and buses. It allows to read consumption, motor hours and failures in heavy vehicles of different brands with the same equipment.

K

KPIIndicador claveData, integrations and IA: The figure is measured periodically to know if the operation is going well, such as deliveries on time or cost per kilometre. It serves if someone decides anything with it.
kWhKilowatt-horaElectric vehicles: Power unit. It measures the capacity of a battery and what is charged when charged.

L

Language modelLLMData, integrations and IA: A model trained with large volumes of text to understand and generate language. It is the basis of the conversational attendees.
Last mileOperation and distribution: The final section of the delivery, from the last point of dispatch to the customer's door. It is usually noted as the most expensive section of the entire chain, because it is made stop by stop.; See also: Failed delivery, Time windowPapers on last mile
LeasingCosts and maintenance: Rising from a vehicle with a purchase option at the end of the contract. Change the initial investment to quotas.
Level of serviceSLAOperation and distribution: Measurable customer commitment: delivery time, response time or availability. If not measured, it cannot be met or claimed.
Load factorOperation and distribution: How much of the vehicle's capacity is occupied. A vehicle that comes out half-way shares the cost of the trip between less load.
Load pointElectric vehicles: Equipment, public or private, where an electric vehicle is connected to load it.

M

Map matchingVehicles and telematics: Adjust the GPS points to the street that actually passed the vehicle. The raw points fall to the side of the track; the adjustment reconstructs the route.; Papers on GPS trajectories
MCPModel Context ProtocolData, integrations and IA: Standard open for IA assistants to connect to applications and data in a controlled way.
MepcoCosts and maintenance: Fuel Price Stabilization Mechanism. Adjust a component of the gas and diesel tax to soften international price jumps.; Diesel increased $214.9 in six weeks
Movement permitLegal and tax services in Chile: Annual payment in a municipality that enables the vehicle to move. It requires that the technical review and the compulsory insurance are in force.

O

OBD deviceOBD-IIVehicles and telematics: Equipment that connects to the standard diagnostic port of light vehicles to read engine data - speed, revolutions, failure codes - and transmit them.; See also: Fault code
OdometerVehicles and telematics: The one that calculates a telematics equipment may differ from the board: it is necessary to adjust it once for the maintenance plans to fit.
Optimization of routesOperation and distribution: Use of algorithms to set up routes that meet the day's restrictions - times, capacity, shifts - with as little distance, time or cost as possible.; See also: Ruteo, Dynamic routingThe Papers Library
Order of workOperation and distribution: Registration of a service to perform: what is done, where, for whom, who does it and with what result. It is the working unit in technical service and facilities.
OTIFA tiempo y completoOperation and distribution: Percentage of orders delivered within the promised time and with all the orders (On Time In Full).
OvertimeLegal and tax services in Chile: Hours worked on the regular day. They are paid with a 50% surcharge.

P

Panic buttonVehicles and telematics: Pistor in the cabin that sends an immediate alert with the location of the vehicle when the driver is in danger.
Patent readingLPRData, integrations and IA: Automatic recognition of patents from camera images.
Personal dataLegal and tax services in Chile: Information that identifies or allows to identify a person: name, Rut, phone, address and also location.
Personal Data Protection AgencyLegal and tax services in Chile: Agency established by Act No. 21.719 to monitor the processing of personal data and to apply sanctions.
Pre-travel inspectionDVIRDriving and safety: Review that does the driving before and after leaving: brakes, lights, tyres, levels, load. The sigla comes from English and appears in many fleet systems.
Predictive maintenanceCosts and maintenance: Anticipate failure with vehicle use and condition data - failure codes, motor hours, consumption patterns - instead of a fixed calendar.; Papers on maintenance
Preventive maintenanceCosts and maintenance: Maintenance scheduled for miles, motor hours or time, made before the failure appears.; See also: Corrective maintenance, Predictive maintenance
Professional leaveClase ALegal and tax services in Chile: Professional driving licences, such as paid passenger transport or freight vehicles of more than 3,500 kg. They are obtained with courses in professional driver schools.

R

Regenerative brakeElectric vehicles: By slowing down, the electric engine acts as a generator and returns energy to the battery.
Regular dayLegal and tax services in Chile: Maximum hours of weekly work before running extra hours. It went down to 42 hours on April 26, 2026 and will reach 40 on April 26.; See also: OvertimeHow it affects the distribution
Remote immobiliserCorte de motorVehicles and telematics: The function that blocks the vehicle's ignition in order at a distance. It is used mainly in the event of a theft.
RentingArriendo operativoCosts and maintenance: Long-term rolling that usually includes maintenance and insurance, without the intention of buying the vehicle at the end.
Reporting frequencyVehicles and telematics: Each how much the device sends its position. More frequency draws more faithful routes, but it consumes more mobile data and battery.
Residual valueCosts and maintenance: What the vehicle is worth when selling it or returning it. A documented maintenance history helps to support it.
Reverse logisticsOperation and distribution: The return flow: returns, packaging, withdrawals and defective products. It has vehicle capacity even if it does not generate a new sale.
Road mapOperation and distribution: An orderly list of stops that you receive, with addresses, schedules and what to deliver or remove on each one.
RulerOperation and distribution: Decide what each vehicle delivers and in what order, for the full day. Calculating the road between two points is only a part of the routing.; See also: Optimization of routes, VRP
RUTUnique Tax RolLegal and tax services in Chile: Identifier of individuals and companies before the SII. It goes in every tax document.

S

SaaSSoftware as a serviceData, integrations and IA: Software that is used on the Internet with a subscription, without installing or maintaining your own servers.
Service timeOperation and distribution: What lasts a stop once the vehicle arrived: park, lower the load, deliver, collect, sign. It is usually underestimated, and it is what unlocks the routes at the end of the day.; 42-hour day and distribution
SIIServicio de Impuestos InternosLegal and tax services in Chile: The body that controls internal taxes and manages electronic billing.
SinestroDriving and safety: This is covered by insurance: shock, theft, damage. For the insurer, it is to be able to prove what happened, when and where.; See also: Deducible
Slow and fast loadingElectric vehicles: The slow load uses alternate current and takes hours; the fast one uses continuous current and delivers much more power in less time. Depending much on the fast one can accelerate battery degradation.
SOAPSeguro Obligatorio de Accidentes PersonalesLegal and tax services in Chile: Compulsory insurance covering injury and death of persons in traffic accidents. It does not cover the material damage of the vehicle.
State of loadingSoCElectric vehicles: Percent of available power in the battery at a given time.

T

TAGCosts and maintenance: A device that is attached to the windscreen to pay for the tolls of the motorways granted without stopping. The rates are adjusted each year; in January 2026 they rose 3.4%.; See also: Daily pass
Tax creditLegal and tax services in Chile: VAT paid in the purchases of the drawing, which is deducted from the VAT charged on sales.
Technical reviewLegal and tax services in Chile: Compulsory inspection at an approved plant that checks safety and emissions conditions, without which the movement permit cannot be obtained.
TelematicsVehicles and telematics: Combination of telecommunications and informatics that allows to receive data from a vehicle at a distance: location, speed, engine status and driving events.; See also: Telemetry, GPS
TelemetryVehicles and telematics: Remote variable measurement and its transmission to a central system. In a fleet: position, speed, ignition, temperature or fuel level, recorded every time.
Temperature sensorVehicles and telematics: Sensor that records the temperature of the refrigerated load and warns if it leaves the range. It leaves evidence that the cold chain was maintained.
Time off-dutyCosts and maintenance: Time when a vehicle cannot work for failure, maintenance or formalities. In a single-vehicle business, it is time without sales.
Time windowVentana de tiempoOperation and distribution: A range of hours a client can receive. Each window restricts the route, so you should arrange them before you set it up and not later.; See also: Service time
TMSData, integrations and IA: Transport management system: cargo planning, routes, tariffs and shipping tracking.
Total cost of ownershipTCOCosts and maintenance: Everything that costs a vehicle during its service life: purchase or lease, fuel or energy, maintenance, insurance, taxes and what is recovered when sold.
Transit ActLegal and tax services in Chile: Act No. 18,290, which regulates movement, driving licences and violations in Chile.
TSPThe problem of the travelerOperation and distribution: Find the shortest route that passes once by each point and returns to the start. It is the simplest case of the VRP: a single vehicle without a load limit.; Book: In Pursuit of the Traveling Salesman

U

Unreachable feriadoLegal and tax services in Chile: Compulsory rest day for trade workers, which cannot be changed by agreement: 1 January, 1 May, 18 and 19 September and 25 December.; Patriotic parties and deliveries
Use insuranceUBIDriving and safety: The premium depends on how much and how it is handled, measured by telematics. It rewards the one who drives less or less at risk.
Useful loadOperation and distribution: Load weight that the vehicle can carry: the gross vehicle weight less the weight of the empty vehicle.

V

VATImpuesto al Valor AgregadoLegal and tax services in Chile: Since it applies to the sale of goods and many services, the overall rate in Chile is 19%.; See also: Tax credit
Vehicle gross weightOperation and distribution: Maximum weight of the loaded vehicle fixed by the manufacturer. Determine, among other things, which license is needed to drive it.; See also: Useful load, Class B leave
Vehicle restrictionLegal and tax services in Chile: Limitation on the movement according to the last digit of the patent, which the authority orders in certain days and areas, especially by pollution.
VRPVehicle routing problemOperation and distribution: Technical name (Vehicle Routing Problem) of sharing a set of visits between several vehicles at the lowest cost. It was formulated in 1959 and is the basis of all route software.; See also: TSP

W

WebhookData, integrations and IA: Automatic warning that one system sends to another just happens something - a completed delivery, an alert - without the second having to ask.
Weekly report of ENAPCosts and maintenance: An estimate that ENAP publishes every Wednesday with the price change of fuels for the week that leaves Thursday. The final price is fixed by each distributor.
WMSData, integrations and IA: Container management system: locations, reception, order preparation and dispatch.

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