Communications and preferences

Last update: 10 September 2026
Version: 2.0
To whom it applies: Subscribers, commercial contacts and platform users

In summary

We separate commercial communications from the operational ones: only the first ones depend on your consent.
Each commercial mail has a low link that works on one click, without asking you to log in.
We don't share your mail with third parties to be contacted.
Discharge does not affect the service contracted.

This summary guides the reading and does not replace the text of the document.

01What we sent

Type	Content	Can it be deactivated?	Base
Newsletter	Analysis of the sector, developments and content of the resource centre	Yeah, any minute.	Consent
Product developments	New version notes and functions	Yes	Consent
Service notices	Maintenance, incidents and degradation	No, as long as you have a contract in place.	Contract performance
Security notices	Vulnerabilities, gaps and required actions	No.	Legal obligation and security of service
Account management	Filling, maturities and contractual changes	No.	Contract performance
Registration of sub-commissioned officers	Early warning of changes in the treatment chain	Yeah, if you're not a client.	Consent or contract

Operational notices cannot be deactivated because they are part of the service: not knowing about a scheduled maintenance or a vulnerability that affects you would be an injury, not a respected preference.

02How to change your preferences

The down-to-foot link of each commercial mail works in one click. We do not ask you to log in or explain why.
The preference center allows you to choose by type, rather than force you to choose between everything or nothing.
You can also write to [email protected] and we apply it within 5 working days.

Pending

The self-managed preference center is enabled when connecting the mail platform. Meanwhile, the download is processed by the mail link or in writing.

03Frequency and content

The newsletter is monthly. Product news follows the version's pace, with a maximum of two emails per month. We do not send commercial emails outside that cadence, and we do not sell or give up your mail for a third party to contact you.

Status of this document

Text prepared by Drometra and pending review by external legal advice before its final publication. Its structure and content were built on the current Chilean legislation and on Law 21.719, which has been in force since 1 December 2026. It does not constitute legal advice for third parties.