Hardware guarantee
- Last update
- 10 September 2026
- Version
- 1.0
- To whom it applies
- Customers with Drometra devices installed
In summary
- 36 month warranty on tracking devices and 24 months on cameras.
- As long as the subscription is in place, the failure replacement not attributable to the customer is cost-free.
- The rights recognized by the consumer law are kept in full and above this guarantee.
- A returned device is safely removed before any reconditioning.
This summary guides the reading and does not replace the text of the document.
01Coverage and time limits
| Product | Guarantee | Coverage |
|---|---|---|
| Tracking device | 36 months | Material and manufacturing damage |
| Drometra Vision camera (when available) | 24 months | Material, manufacturing and optical sensor damage |
| Asset Tracker with Battery | 24 months | Manufacturing damage; battery, if it is less than 60% capacity before the deadline |
| Installation accessories | 12 months | Manufacturing damage |
The period of time is from delivery. A replaced device retains the remaining period of the original, or 6 months if that remainder is less.
02What does not cover
- Damage by accident, fire, immersion not provided for by the degree of protection of the equipment, or external overvoltage.
- Installation made by a non-certified third party, when the failure originates in it.
- Handling, opening of equipment or modification of firmware.
- You wear aesthetic that doesn't affect the operation.
- Loss or theft of the device.
Consumer rights
This guarantee is additional and does not replace the rights recognized by Act No. 19,496, including the right to reparation, replacement or return within the legal time-limits; no provision in this document limits them.
03How it is processed
- 1.Reports the failure to [email protected] with the serial number and the vehicle patent.
- 2.We do remote diagnosis: much of what looks like hardware failure is a problem of installation or configuration, and it is solved without disassembly.
- 3.If the failure is confirmed, we release the replacement within 5 working days in the Metropolitan Region and 10 in regions.
- 4.The failed device is returned within 15 days of the replacement reception, with the prepaid guide we send.
- 5.Any returned device is safely deleted before any analysis or reconditioning, and the deletion is recorded.
Status of this document
Text prepared by Drometra and pending review by external legal advice before its final publication. Its structure and content were built on the current Chilean legislation and on Law 21.719, which has been in force since 1 December 2026. It does not constitute legal advice for third parties.