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Drometra

Courier and last-mile delivery

Photo, signature, time and place behind each delivery and every failed attempt.

Two hundred packages per route, unreceived janitors and recipients who swear that no one touched the bell. Drometra puts photo, signature, time and place behind each delivery and every failed attempt.

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Illustrative scene of courier and last-mile delivery created for Drometra.

Three problems we know by memory

Let each package finish in one of two ways: delivered with proof, or back on the route with motive and photo. And that support answers a claim without calling the dealer.

The recipient says he never arrived and the delivery man says he left him in concierge.

The claim comes in two days later. The delivery man already made four hundred more deliveries and he doesn't remember that building.

Dromivia asks for the delivery test before closing: package photo, name and signature of the recipient, with the time and point where it was taken. Support the order on the console and have the photo in front.

What we left set up
We set up what each type of delivery requires, in hand, concierge, mailbox or neighbor, and which fields are required in each.
What you got next
A delivery test per package that you support can show in the same conversation of the claim.

Half of what goes back to the hub says "he wasn't there" and nothing else.

No one knows if the delivery man rang the bell, if the address was bad, or if the building doesn't let in after 8: 00.

Dromivia offers closed motifs: absent, incomplete direction, concierge does not receive, rejected. Each failed attempt takes photo of the door or access, with the time attached to the point where the delivery was.

What we left set up
We set up with you the list of reasons that change what is done next: call, correct the address or reprogram.
What you got next
Failed attempts classified by reason, with the photo that separates a real "was not" from a desktop.

The second attempt comes out with the same bad direction of the first.

The package comes back, reprogram as it is and tomorrow's delivery comes to the same gate with no number.

In the Platform the reattempt is the same order with its history: in Dromivia the delivery man sees what happened the first time, the photo of the access and the note of how to enter. Michiva groups the reattempts by commune and proposes on which route they fit; you approve.

What we left set up
We charge your delivery areas and the rule of how many attempts are made before returning the package to the sender.
What you got next
Second attempts that come out with the correct instruction and a route that already considers them.

Afternoon route to Providencia

A hundred packages, forty buildings and half with concierge. In one the janitor does not receive without the permission of the resident; the handler marks it, photographs the table and follows. At seven the recipient claims for chat and support already has the photo with the time.

  1. Carried route

    Each package enters the delivery route with direction, access instructions and time window.

  2. Door or concierge

    Dromivia requests photo and signature, or the name of the janitor, according to who receives the package.

  3. Second attempt

    What was not delivered comes back with motive and photo, and the console leaves it ready for tomorrow's route.

Department 1204, night shift janitor

  1. What happens

    A package goes to 1204 of a building in Ñuñoa. At nine o'clock in the night the janitor cannot receive without permission from the resident.

  2. What the team does

    The "concierge is not given" in Dromivia and the table is photographed. On the console the package is retried with the note "to notify the resident before leaving."

  3. How it ends

    The other day the resident leaves the janitor authorized and the package is delivered in the first round, with photo and signature. If someone claims, the two visits are in sight with time and place.

Questions you'll be able to answer

Every answer comes out of what your team already records at work. No one has to set up a spreadsheet for that.

What communes give us more packages back, and why?

Failed attempts by commune and by reason, from Dromivia's closures with your photo.

You change the delivery hours of that area or ask for a telephone on those orders.

Which delivery man closes deliveries without complete proof?

Closed deliveries with the photo, signature or name of the person who receives still pending, per delivery and per day.

You are dealing with specific cases before the first claim for these deliveries comes.

How many packages are taking several attempts and still in the hub?

Orders with more than one failed attempt and no surrender, with the days they have in the hub and the reason for the last attempt.

You decide in time which ones come back to the sender and which ones deserve a call before you go out again.

Your first weeks with Drometra

  1. Day 1: We connect your order system by API or file and load areas, hubs and delivery.
  2. Week 1: the delivery test is closed to Dromivia and closed reasons for failed attempt.
  3. Week 2: We adjust what each type of delivery requests according to the actual claims of those days.
  4. Month 1: We look at the returns with you for common and reason, and we set the reattempt rule.

Drometra pieces that make this possible

The support of work

It retains the link between a task and its evidence.

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Field work

It connects the driver's day to the tasks of the operation.

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The territory of your operation

Explore the geographical context of routes and bases.

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What they ask us in courier and last-mile delivery

Preguntas frecuentes

Let's talk about courier and last-mile delivery

We start from a tour, a task or a turn of your operation. That's the best place to find the next step.

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