Get the job before you promise an hour.
When a request arrives
Customer relationship, address, type of equipment, symptom and photos provided. Distinguish an initial review of an already budgeted repair; confirm access, contact and care window.
Drometra SOLO · Home technicians
Let the second visit be necessary, not to forget a spare.
Order the visit, the team you're going to check out, and what you need to carry.
Check my way of working
A call comes in while you finish another repair. The address is left in the chat, the photo of the equipment in another message and the spare, in your memory. SOLO is designed to gather that work around your truck and every visit, without requiring an dispatch centre.
Does that sound familiar?
- The client explains the failure again because the visit has no record.
- The accepted budget and additional work are mixed upon collection.
- An outstanding repair disappears from the agenda when the day ends.
Your day, with a clear next step
Prepare the visit and your suitcase
Before departure
Check tools, planned spare parts and service time. Group compatible visits, but let the duration of work - not just the distance - define what is left in your day.
Make it clear what was done and what changed
At the customer's address
Conserves finding, intervention, materials and observations. If an additional work appears, it separates the proposal from what the client already authorized and records its decision before continuing.
A slope with next step
When completing the job
A piece to get may require another visit. It links that return to the original work, with responsibility and motive; difference work done, customer acceptance and registered payment.
A review that needs a spare
The commitment
The client requests to review a leak and provides photos. The first quote is scheduled as a diagnosis, not as a complete repair.
What changes
In the field, a different piece is identified from the one planned. The observation is left and an additional work is prepared for review by the customer.
A closure that explains
The review is documented; the repair remains pending and the next visit. The service is not presented as solved because the vehicle returned to the base.
An illustrative example, it's not a testimony.
Information worth keeping
History by customer and equipment
The informed failure, previous visits and what was left pending before the bell was replayed.
Differentiated work and material
The planned, used and additional, with reference to the corresponding approval.
An agenda that explains the returns
What a new job is, and which one is going on before. You can check how many visits they required to return and why.
Let's start with a day of your business.
Choose a regular service and check what information you need, who decides and how you know it ended.
- A sample of normal applications, no unnecessary personal data.
- Your types of service and approximate times of attention.
- How do you confirm an additional budget and work?
Preguntas frecuentes
One unit, your way of working.
Check the scope of SOLO and tell us what you need to organize first.